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Responsible for the care and well-being of the audience and the areas of the theatre which the audience uses. Responsibilities include: making sure the house (seating are and lobby) are ready for the audience;
supervising the taking of tickets, seating of audience, and, sometimes, the sale of “at the door” tickets;
informing the Stage Manager when the audience is in place;
overseeing the intermission, including refreshments, music, etc.; flashing the lights at the intermission end and informing the Stage Manager when the audience is re-seated;
supervising the safe and efficient exiting of the audience when the show is over;
sometimes supervising the superficial clean-up of the house (picking up discarded programs, tickets, cups and refreshment wrappers, etc.) after the audience has left.
The Ushers, usually engaged on a show-by-show basis in exchange for the chance to see the show for free, assist the Front of House manager. Specific responsibilities may include:
taking tickets at the door to the theatre;
greeting the audience at the theatre doors, handing them playbills and showing them to their seats;
holding late-comers outside the doors until an appropriate moment to seat them and then unobtrusively showing them to their seat’;
dealing with any audience disruptions including flash photography, mobile phone users, disruptive audience members, sickness, fights, emergencies of any kind;
sometimes, helping the Front of House Manager get the house ready before the performance and straighten up after the audience leaves.